CUSTOMER CARE

Thank you for choosing Jerri Reid New York for your Ready-to-Wear garment(s). All garments are made in New York City and Made To Order.We reserve the right to change these policies at any given time without prior notice.
Please allow 3 weeks for your garment. This does not include shipping Once an order has been completed, you will receive an e-mail notification confirming placement of the order.
This notification does not guarantee order completion and delivery. 
 
RETURNS AND EXCHANGES
All items can be returned for store credit or exchange only. Items which have been worn, washed, or damaged that is not at fault of JERRI REID NEW YORK (JERRI REID, LLC) will be denied for any exchange or credit. 
If the product you received is "defective", we will exchange it for the same item instead of processing a refund. Note that all items are made to order and will take up to 5-7 business days to provide the garment(s). 
All payments made to JERRI REID NEW YORK are FINAL. In the rare occasion the item ordered is not available, we will contact you as soon as possible and allow you the opportunity to cancel your order; where-in a full refund is issued. Please be accountable for all purchases on www.JERRIREID.com. 
***FOR ALL RETURN AND EXCHANGES PLEASE EMAIL INFO@JERRIREID.COM. We will provide all necessary tools for your return or exchange such as the address.
Please note that we do not charge additional postage to exchange an item for you but the cost of sending it back to us must be met by you, the customer. You will have up to 7 calendar days for your return or exchange based on the date you have received your package.
 
SHIPPING
 
We want you to wear Jerri Reid as soon as possible. All orders are mailed through USPS. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:
  • USPS Priority l / 3 – 5 business days
Due to Pandemic: Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control.  
 

ORDER CANCELLATIONS

Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost or 10% of the purchase (whichever is greater) as a restock fee.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and JERRI REID LLC.